Privacy Policy
BDS Express Trading Pty Ltd
1. Overview
BDS Express Trading Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Information We Collect
We may collect and hold personal information such as:
- Your name, company name and job title
- Contact details (address, phone, email)
- Information about your freight or logistics requirements
- Payment details (where relevant)
- Records of your communications and interactions with us
- Website usage data (IP address, browser type, pages visited)
If you apply for a job with us, we may also collect employment history, qualifications, and references.
3. How We Collect Information
We may collect personal information through:
- Direct interactions (phone, email, forms, meetings)
- Our website and online forms
- Freight bookings and service agreements
- Job applications and recruitment processes
- Third parties (e.g., your employer, authorised agents, publicly available sources)
You are not required to provide personal information to us. However, if you choose not to, we may be unable to provide you with our services or respond to your enquiry.
4. How We Use Your Information
We may use your personal information to:
- Provide and manage our transport, logistics, and warehousing services
- Respond to your enquiries and communicate with you
- Arrange freight bookings and deliveries
- Maintain business records and comply with legal obligations
- Process payments and invoices
- Improve our services and website
- Recruit staff and manage employment relationships
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors (where necessary for their duties)
- Freight and logistics partners
- Technology providers and data storage services
- Professional advisers (accountants, insurers, legal advisers)
- Regulatory authorities as required by law
- Other parties with your consent or as authorised by law
Where we disclose information to third parties, we take reasonable steps to ensure it is handled securely.
6. Overseas Disclosure
In some cases, personal information may be stored or processed outside Australia (for example, by our technology or cloud storage providers). Where this occurs, we ensure that appropriate safeguards are in place to protect your information.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure physical and electronic storage
- Restricted access to personal information
- Staff training and confidentiality agreements
- Secure disposal of information no longer required
8. Access and Correction
You have the right to request access to your personal information and to request correction if it is inaccurate, out of date, or incomplete.
To request access or correction, please contact us using the details below. We may ask you to verify your identity before processing your request. There is no charge to make a request, although we may charge reasonable costs for providing copies.
9. Website and Cookies
Our website may use cookies or similar technologies to collect information about your usage. Cookies help us improve our website and deliver a better service.
You can adjust your browser settings to refuse cookies, but this may affect the functionality of the site.
10. Complaints
If you have a concern about how we handle your personal information, please contact us using the details below. We take privacy complaints seriously and will investigate promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
11. Contact Us
If you have questions about this Privacy Policy or wish to make a request or complaint, please contact us:
BDS Express Trading Pty Ltd
110 Castro Way, Derrimut Victoria 3026, Australia
melbourne.ops@agilelogistics.com.au
12. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will be published on our website.